bejdb Privacy Policy — How We Handle Your Data

Introduction

This Privacy Policy ("Policy") describes how bejdb ("bejdb", "we", "us", "our") collects, uses, stores, discloses, and protects personal information provided by users ("you", "your", "Player") of the bejdb online gaming platform accessible at bejdb.org. This Policy applies to all interactions with bejdb, including account registration, use of gaming features, deposit and withdrawal transactions, and any communications with bejdb support.

By registering an account or otherwise using bejdb, you acknowledge that you have read and understood this Policy and consent to the collection and use of your personal information as described herein. This Policy should be read in conjunction with our Terms and Conditions, which are incorporated by reference. If you do not agree with any part of this Policy, you must discontinue use of the Platform.

1. Information We Collect

bejdb collects personal information in the following categories. Collection occurs at registration, during ongoing platform use, through payment processing, and via automated technical means as described below.

2. How We Use Your Information

bejdb uses the personal information collected from you for the following purposes. We do not use your personal information for purposes incompatible with those stated at the time of collection without obtaining your explicit consent.

• Account creation and management: to register your account, verify your identity, and maintain your account in accordance with our Terms and Conditions.
• Transaction processing: to process deposits made via bKash, Nagad, Rocket, and Upay, and to process withdrawal requests to your registered mobile wallet.
• KYC and fraud prevention: to verify your age and identity in compliance with our age verification obligations, to detect and prevent fraudulent activity, and to protect the integrity of the Platform.
• Responsible gaming: to monitor gaming activity for signs of problem gambling, to apply deposit limits and self-exclusion requests, and to communicate with players who may need support.
• Customer support: to respond to enquiries, complaints, and disputes submitted to bejdb support via email at [email protected], and to maintain records of communications for quality and compliance purposes.
• Platform improvement: to analyse aggregated and anonymised usage data to improve the bejdb platform, optimise the user experience, and develop new features that better serve Bangladesh players.

3. Legal Basis for Processing

bejdb processes your personal data on one or more of the following legal bases depending on the nature and purpose of the processing activity.

4. Disclosure of Your Information

bejdb does not sell, rent, or trade your personal information to third parties for their own marketing purposes. bejdb may share your personal information with the following categories of recipients only to the extent necessary for the purposes described in this Policy.

• Game providers: bejdb shares session data with certified game providers (Evolution Gaming, Pragmatic Play, Ezugi, Spribe, NetEnt) to the extent necessary to facilitate game delivery and ensure fair play certification. Game providers are not permitted to use this data for any purpose other than game delivery.
• Payment processors: bejdb shares transaction data with mobile wallet providers (bKash, Nagad, Rocket, Upay) to the extent necessary to process deposits and withdrawals. bejdb does not store full payment credentials — these are handled directly by the wallet provider's secure gateway.
• Regulatory and law enforcement authorities: bejdb may be required to disclose personal information to competent regulatory, legal, or law enforcement authorities in response to a lawful request, court order, or as required by applicable law. bejdb will notify affected users of such disclosure where legally permitted to do so.
• Professional advisers: bejdb may share personal information with its legal, financial, or compliance advisers on a strictly need-to-know basis and subject to binding confidentiality obligations.

Any third party with whom bejdb shares personal information is required to process that information only for the specified purpose and in accordance with bejdb's instructions, and to implement appropriate security measures to protect it.

5. Payment Data and Mobile Wallet Security

bejdb does not directly store your full mobile wallet credentials (such as your bKash PIN, Nagad PIN, or Rocket account password). All payment authentication is handled directly by the respective mobile wallet provider through its secure, encrypted gateway. bejdb receives only a transaction confirmation reference, the transaction amount, and the masked wallet identifier associated with each completed transaction.

bejdb implements a same-source withdrawal policy: any withdrawal request will be processed only to the mobile wallet number from which the most recent deposit was made. This policy protects players against unauthorised withdrawal requests and is a core component of bejdb's account security framework. Players must notify bejdb support promptly if they change their registered mobile number.

6. Cookies and Tracking Technologies

bejdb uses cookies and similar tracking technologies to operate and improve the Platform. Cookies are small data files stored on your device when you access bejdb. The following types of cookies are used.

• Essential cookies: strictly necessary for the Platform to function. These include session cookies that maintain your login state, security tokens that protect against cross-site request forgery, and cookies that remember your language preference. Essential cookies cannot be disabled without breaking core Platform functionality.
• Analytics cookies: used to collect anonymised data about how users navigate the Platform, which games are accessed most frequently, and where technical issues occur. This data is used solely to improve Platform performance and the user experience. Analytics cookies do not identify you personally.
• Functional cookies: used to remember your preferences within the Platform, such as your preferred game category, display settings, and last accessed game lobby. These cookies improve personalisation but are not essential to core Platform function.

You may configure your mobile browser to block or delete cookies. Please note that blocking essential cookies will impair your ability to log in to bejdb and use the Platform. bejdb does not currently support a cookie consent banner for essential operational cookies given their necessity to Platform function; however, analytics and functional cookies can be disabled through your device's browser settings.

7. Data Retention

bejdb retains personal information for as long as your account remains active and for such additional period as is required to fulfil the purposes described in this Policy, comply with applicable legal retention obligations, resolve disputes, and enforce our agreements. The following general retention periods apply.

Account and identity data is retained for the duration of the account and for a minimum of five (5) years following account closure, in accordance with standard anti-money-laundering record-keeping requirements. Transaction records (deposit and withdrawal history) are retained for a minimum of five (5) years. Gaming history and session logs are retained for a minimum of two (2) years. Communication records (support emails, chat logs) are retained for a minimum of three (3) years. Where personal data is no longer required for any purpose, bejdb will securely delete or anonymise it.

8. Data Security

bejdb implements appropriate technical and organisational security measures to protect your personal information against unauthorised access, accidental loss, destruction, or disclosure. Security measures in place include SSL/TLS encryption for all data transmitted between your device and bejdb, hashed storage of account passwords (passwords are never stored in plaintext), access controls that limit internal access to personal data on a strict need-to-know basis, regular security reviews of the Platform infrastructure, and session timeout controls that automatically log out inactive accounts.

9. Your Data Rights

You have the following rights in relation to the personal information that bejdb holds about you. To exercise any of these rights, please contact bejdb support in writing at [email protected]. bejdb will respond to all valid rights requests within thirty (30) days of receipt.

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  Right of Access

  You have the right to request a copy of the personal information bejdb holds about you, together with information about how it is being used and with whom it has been shared.

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  Right to Rectification

  You have the right to request that bejdb correct any inaccurate or incomplete personal information it holds about you. Identity and contact data corrections may require supporting documentation for verification purposes.

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  Right to Erasure

  You may request that bejdb delete your personal information where it is no longer necessary for the purposes for which it was collected, or where you withdraw consent and no other legal basis for processing exists. This right is subject to bejdb's legal retention obligations — bejdb cannot delete transaction records or identity data that it is legally required to retain.

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  Right to Restrict Processing

  You have the right to request that bejdb restrict the processing of your personal information in certain circumstances — for example, where you contest the accuracy of the data or where you have objected to processing based on legitimate interests, pending verification of whether bejdb's legitimate grounds override yours.

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  Right to Data Portability

  Where bejdb processes your personal information by automated means on the basis of your consent or a contract, you have the right to receive a copy of that personal information in a structured, commonly used, machine-readable format.

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  Right to Object

  You have the right to object to bejdb's processing of your personal information where that processing is based on legitimate interests. bejdb will cease processing unless it can demonstrate compelling legitimate grounds that override your interests, rights, and freedoms, or unless the processing is necessary for the establishment, exercise, or defence of legal claims.

Please note that exercising certain rights — particularly erasure or restriction — may affect bejdb's ability to continue providing services to you. Where this is the case, bejdb will notify you prior to acting on your request so that you can make an informed decision.

10. Protection of Minors

bejdb's services are strictly intended for adults aged 21 and above. bejdb does not knowingly collect, process, or retain personal information from any person under the age of 21. Age verification is conducted at registration and may be repeated at any time during the account lifecycle. Where bejdb discovers that personal information has been collected from a person under the age of 21, bejdb will immediately close the relevant account, return any verified real-money balance if lawfully permitted to do so, and permanently delete all associated personal information.

11. Changes to This Privacy Policy

bejdb reserves the right to update or amend this Privacy Policy at any time to reflect changes in applicable law, our data processing practices, or the features of the Platform. Where a material change is made to this Policy, bejdb will notify registered account holders via the email address on record at least seven (7) days before the change takes effect, where practicable. The updated Policy will always be published at bejdb.org/privacy-policy with the revised effective date. Your continued use of the Platform after the effective date of any updated Policy constitutes your acceptance of the changes. If you do not accept the updated Policy, you must cease using the Platform and may contact bejdb support to close your account.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way in which bejdb handles your personal information, please contact the bejdb data support team in writing. All privacy-related enquiries must be submitted in writing to ensure an accurate and traceable record of the communication and to allow bejdb to respond effectively within the required timeframe.

Email: [email protected]