Responsible Gaming — Play Smart, Stay Safe

Our Commitment to Responsible Gaming

At bejdb, we believe that gaming should always be a form of entertainment — never a financial strategy, a way to escape problems, or a source of stress. We understand that for the vast majority of our players across Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and every corner of Bangladesh, bejdb is an enjoyable leisure activity. However, we also recognise that for a small number of players, gambling can become a problem. That is why responsible gaming is at the core of everything bejdb does.

bejdb provides a suite of free, easy-to-use tools that empower every player to manage their own gaming activity. From deposit limits to complete self-exclusion, these tools are available to all registered players at any time and at no cost. We also work proactively to monitor gaming patterns and reach out to players who may benefit from additional support. If you ever feel that gambling is no longer fun, or that it is affecting your finances, relationships, or mental wellbeing, please use our tools or contact us immediately.

Responsible Gaming Tools Available at bejdb

All of the following tools are available free of charge to every registered bejdb player. To activate any tool, log in to your bejdb account and navigate to Account Settings, or contact bejdb support at [email protected].

Understanding Deposit Limits

Deposit limits are one of the most practical tools available to bejdb players. You can set a maximum amount you are willing to deposit into your bejdb account over a defined period — daily (resets at midnight Bangladesh Standard Time), weekly (resets every Monday), or monthly (resets on the first of each month). Once a deposit limit is active, it takes effect immediately, meaning that no deposit above the threshold will be processed until the limit period resets.

If you wish to increase a deposit limit, bejdb applies a mandatory 72-hour cooling-off period before the increase comes into effect. This gives you time to reconsider the decision. Reductions to a deposit limit take effect immediately without any waiting period. bejdb strongly encourages all players to set a deposit limit from day one. A deposit limit aligned with your disposable income is one of the most effective ways to ensure gaming remains affordable and enjoyable.

How to Self-Exclude from bejdb

Self-exclusion is a formal tool that allows you to block your own access to bejdb for a chosen period. During self-exclusion, you cannot log in, deposit, or place bets. bejdb will also suspend all marketing communications to you for the duration of the exclusion. Follow these steps to request self-exclusion.

1. 1

   Log In to Your Account

   Access your bejdb account at bejdb.org/bejdb-login and navigate to Account Settings.

2. 2

   Select Self-Exclusion

   Under Responsible Gaming settings, select Self-Exclusion and choose your preferred exclusion period: 30 days, 6 months, 1 year, or permanent.

3. 3

   Confirm Your Request

   Confirm the self-exclusion request. Your account will be restricted within 24 hours of confirmation. Any pending verified withdrawal will be processed before the restriction is applied.

4. 4

   Contact Support Directly

   If you prefer, email [email protected] with the subject line "Self-Exclusion Request" and your registered email address. bejdb support will action your request manually within 24 hours.

Warning Signs of Problem Gambling

Problem gambling can develop gradually. Being aware of the following warning signs — in yourself or in someone you know — is the first step toward getting help. If any of the following apply to you, please use bejdb's responsible gaming tools or contact support immediately.

• Spending more money or time gambling than you originally intended, and finding it difficult to stop even when you want to.
• Chasing losses — continuing to bet after a loss with the intention of winning back money that has already been lost.
• Gambling with money that is intended for essential expenses such as rent, utility bills, food, or mobile phone credit (bKash, Nagad top-up).
• Hiding gambling activity from family members or becoming defensive or secretive when the topic of gambling is raised.
• Feeling anxious, irritable, or restless when not gambling, or using gambling as a way to relieve stress, depression, or boredom.
• Borrowing money from friends, family, or through mobile financial services (bKash, Nagad, Rocket) specifically to fund gambling activity.

Self-Assessment Check-In

The following questions are designed to help you reflect honestly on your gaming habits. There are no right or wrong answers. If you answer yes to two or more of these questions, bejdb encourages you to speak with our support team or use one of the responsible gaming tools listed above.

If you answered yes to two or more of the above questions, please do not hesitate to contact bejdb support at [email protected]. All enquiries are treated with complete confidentiality and without judgement.

Age Verification and the 21+ Rule

bejdb enforces a strict minimum age requirement of 21 years for all players. This is not simply a terms-and-conditions formality — it is a core principle of our responsible gaming framework. Age verification is carried out at the point of registration using nationally recognised identity documents, including the Bangladesh National Identity Card (NID) and valid passport. Players may also be asked to re-verify their age at any point during their account lifecycle, for example when requesting a large withdrawal or when bejdb's monitoring systems flag a potential age concern.

Any account found to belong to a person under the age of 21 will be closed immediately, all funds will be forfeited, and the matter will be escalated appropriately. Parents and guardians who believe a minor may have opened a bejdb account are encouraged to contact [email protected] immediately so that the account can be identified and closed without delay. bejdb takes underage gambling extremely seriously and has zero tolerance for any attempt to circumvent age verification controls. 21+ only.

Tips for Playing Responsibly

The following practical habits will help you keep your bejdb gaming experience enjoyable and within healthy boundaries, whether you enjoy cricket betting during BPL or T20 season, spinning the reels on slots, or playing live casino games.

• Set a strict budget before each gaming session and treat it as an entertainment expense — not an investment. Only ever gamble with money you can afford to lose entirely.
• Use bejdb's session time limit tool to ensure your gaming sessions have a defined end time. Taking regular breaks reduces the risk of impulsive decisions driven by fatigue.
• Never chase a loss. Accepting a loss as the cost of entertainment prevents the cycle of escalating bets that can lead to significant financial harm.
• Avoid gaming when you are emotionally distressed, tired, or under the influence of alcohol. Emotional state has a significant impact on decision-making during gambling.
• Balance your gaming time with other activities — spending time with family during Eid, Pohela Boishakh celebrations, or community events keeps gaming in healthy perspective.

Get Help — You Are Not Alone

If you believe that gambling is causing harm to yourself or someone you know, it is important to seek help as early as possible. bejdb is here to support you, and there is no shame in asking for help. Reaching out is a sign of strength, not weakness.

bejdb is a gaming platform, not a counselling service. If you or someone you know is experiencing severe financial hardship or mental health difficulties related to gambling, we strongly encourage you to seek professional support from a qualified counsellor or mental health professional in your area. bejdb support can help you activate account tools and answer questions about our responsible gaming framework, but our team is not a substitute for professional mental health care.